Location: 100% On-Site in Lisbon, Portugal

Languages: Fluent Polish + English B2 (Minimum)

Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)

Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are searching for a friendly, motivated Polish-Speaking Customer Service Advisor to join our energetic team on-site in Portugal. In this role, you will act as the primary brand ambassador for Polish-speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey.

Primary Responsibilities

• Customer Support: Respond to customer inquiries from Polish-speaking clients in a prompt, professional, and empathetic manner. • Issue Resolution: Diagnose and resolve product or service issues across phone, chat, and email support channels. • CRM Administration: Log every customer interaction and relevant detail accurately within the internal database and CRM tools. • Team Collaboration: Partner with colleagues and team leaders to refine customer support workflows and maintain high satisfaction rates. • Brand Standards: Maintain high standards of communication, ensuring all interactions align with brand guidelines.

Candidate Profile

• Language Proficiency: Native or near-native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces). • Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding will be supplied. • Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems. • Work Setup: Full availability to work 100% on-site at our modern corporate office in Lisbon. • Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall window from 07:00 to 21:00.

Compensation & Employment Packages

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option 1: Complete Relocation Support (For candidates relocating to Lisbon) • Base Remuneration: EUR 1,050.00 gross per month (12 monthly payments per year). • Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included. • Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period.

• Option 2: Local Contract (For candidates already residing in Lisbon) • Base Remuneration: EUR 1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully paid introductory training program covering systems, procedures, and product knowledge. • Career Growth: Opportunities for internal advancement, career growth, and specialized skill development. • Modern Facilities: Bright, modern office spaces in Lisbon accessible via convenient public transport links. • Workplace Culture: An inclusive, international working environment complete with regular team events and social activities.