PickPoint Installation Coordinator

Overview

The Installation Coordinator plays a critical role in delivering a seamless customer experience by leading the planning, installation, and ongoing support of PickPoint solutions at customer locations. This role combines technical expertise with strong project coordination and customer engagement to ensure successful implementations, minimal downtime, and long-term client satisfaction. This position partners closely with internal teams and customers to proactively troubleshoot issues, optimize system performance, and contribute to continuous improvement in service delivery. It is ideal for someone who thrives in a hands-on, fast-paced environment and takes pride in delivering high-quality, customer-focused solutions.

Position Location

This is a remote-based position for candidates based in the East-coast region of the US.

Who We Are

PickPoint is a Silicon Valley-rooted pharmacy technology division on a mission to reinvent how medication reaches patients - from LED-guided smart lockers to remote dispensing systems that bring pharmacy care to places it's never reached before. Headquartered in Fremont, California, and built on two decades of engineering firsts (including award-winning tele pharmacy technology recognized by ASHP and AMSUS), we're a team that treats healthcare logistics like the hard, exciting engineering problem it is. If you want to build technology that's live in hospitals, military installations, and clinics across the globe - and see your work directly improve patient outcomes - you'll fit right in here.

Why Choose a Career at VytlOne?

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger - where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

ResponsibilitiesInstallation & Project Coordination

• Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines
• Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation
• Monitor installation progress and proactively address risks to ensure timely and successful delivery

Customer Experience & Relationship Management

• Serve as a primary point of contact during installations and post-install support
• Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption
• Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues
• Technical Support & Troubleshooting
• Diagnose and resolve complex hardware, software, and networking issues
• Provide both remote and on-site technical support to minimize customer downtime
• Perform system upgrades, repairs, and preventative maintenance on equipment

Operational Excellence & Documentation

• Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot
• Create and maintain knowledge base documentation to support team efficiency and consistent service delivery
• Identify opportunities to improve processes, tools, and overall service delivery

Compliance & Organizational Expectations

• Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards
• Promptly report any compliance concerns in accordance with company policy
• Complete all required training within established timeframes
• Maintain regular attendance and availability, including participation in on-call support as needed
• Perform other duties as assigned

QualificationsEducation

• Associate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experience

Experience

• Minimum of three (3) years of troubleshooting, hardware repair, or technical field service experience
• Experience managing or coordinating installation or service projects preferred
• Military experience is a plus

Knowledge, Skills, and Abilities:Ability to travel to customer locationsStrong project coordination and prioritization skills in a multi-project environment Advanced troubleshooting capabilities across computer systems, peripherals, and networking environments Ability to install, configure, and maintain hardware and software systems Effective communication skills, including the ability to translate technical information for non-technical users Demonstrated ownership and accountability for customer outcomes Proactive problem-solving mindset with the ability to anticipate and address issues Ability to work independently while collaborating effectively with cross-functional teams Strong documentation and organizational skills Customer-focused approach with a commitment to service excellenceWE OFFER

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including an $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Comprehensive PTO plan
• And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

Compensation: $25-$35/hour

*Actual compensation may vary based on factors such as experience and skills. Final compensation will be determined through a comprehensive evaluation of each candidate’s qualifications and alignment with role expectations.

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