Outbound Engagement Specialist

This is a remote position.

We are looking for a proactive and people-focusedOutbound Engagement Specialistto help members get the most value from the platform.

This isnot a sales role. The focus is on contacting members, helping them stay active, following up on their deals, answering questions, and making sure they have the support they need to use the platform successfully.

You will spend most of your day communicating directly with members through phone, email, and in-app messaging. You will also record member feedback and insights to help improve the overall member experience.

Key Responsibilities

• Make proactive outbound calls to members who have not logged in recently and help them get active again.
• Contact newly registered members who have not yet started using the platform.
• Follow up with members who have active deals and check their progress.
• Proactively ask members if they need help or support.
• Respond to customer support questions and resolve issues where possible.
• Follow up on open conversations and make sure agreed actions are completed on time.
• Maintain accurate and up-to-date CRM records after every member interaction.
• Record key details, feedback, issues, and next steps from member conversations.
• Capture member feedback and share useful insights with the Community and Product teams.
• Help identify common issues or barriers that prevent members from using the platform.

Requirements

• Excellent spoken and written English.
• Confident and comfortable making outbound phone calls.
• Friendly, professional, and comfortable speaking with different types of customers.
• Strong follow-up and communication skills.
• Customer service, customer support, community support, account management, or similar experience is an advantage.
• Experience using CRM systems or customer management tools is a plus.
• Comfortable learning new platforms and software.
• Good computer skills and attention to detail.
• Able to manage a daily call list and follow-up tasks independently.
• Willing to learn, take feedback, and develop within the role.

Work Environment & Expectations