Operations Manager:

At Accenture Bulgaria, we are looking for an experienced Operations Manager to lead a dynamic team delivering key business operations for an international client. The role combines people leadership, operational excellence, client management, data-driven decision-making, and continuous improvement.

If you are a strong people leader who enjoys improving processes, developing teams, and building trusted client relationships, this is an opportunity to make a meaningful impact in an international environment.

Key Responsibilities:

- Lead, motivate, and develop a team responsible for contract and order management, invoicing, reporting, and related operational activities.

- Ensure high-quality and timely service delivery while maintaining a strong focus on operational performance and client satisfaction.

- Monitor team performance, provide regular feedback, and support individual development through coaching and mentoring.

- Identify opportunities for process improvement, standardization, and increased operational efficiency.

- Lead operational projects and client-specific initiatives from planning through execution.

- Partner with internal teams and client stakeholders to align priorities, expectations, and business objectives.

- Analyze workload, performance data, and operational trends to support effective capacity planning and resource allocation.

- Build strong relationships with client stakeholders, understand evolving business needs, and proactively address operational challenges.

- Promote a culture of collaboration, accountability, continuous improvement, and high performance.

What We’re Looking For:

- 5+ years of experience in operations, service delivery, or a similar business environment, including proven people leadership experience.

- Demonstrated experience in team management, performance improvement, and achievement of operational targets.

- Fluency in English and German.

- Strong Microsoft Office skills, particularly Excel and PowerPoint, with the ability to analyze and present operational data.

- Experience with data analysis, reporting, and performance management.

- Project management experience, ideally involving process optimization or operational transformation.

- Strong analytical, organizational, and problem-solving skills with a data-driven mindset.

- Excellent stakeholder management and communication skills.

- Ability to adapt, prioritize, and remain resilient in a dynamic and fast-paced international environment.

- Bachelor’s degree in business administration, Operations Management, Economics, or another relevant field.

Just a part of the reason to bring your career here:

- 25 days annual holiday

- Opportunity for career progression

- Hybrid workplace

- Flexible benefit program

- Home office equipment

- Options to buy Accenture's shares

- Luxury health and dental insurance

- Food vouchers

- Multisport card

- Employee Assistance Program

- Bonuses on special occasions

- Free language courses