JOB SUMMARY:

An Operations Analyst within the Internal Operations team at , plays a key role in managing delivery processes and quality management for data integrity. They are responsible for analyzing delivery requests, ensuring accuracy and compliance with written processes, as well as providing insights to optimize resource allocation and companywide compliance.

RESPONSIBILITIES:

• Analyze delivery data to identify trends, discrepancies, and opportunities for process improvements.
• Review delivery operations processes to ensure accurate adherence to processes and quality management. Collaborate with project managers and consultants to verify data entered in the PSA coincides with quality standards.
• Lead efforts to streamline delivery processes and data integrity, implementing best practices and automation solutions where applicable.
• Serve as a subject matter expert on operational processes and timesheet policies and procedures, providing guidance and support to internal stakeholders.
• Generate regular reports and dashboards to track delivery performance, data integrity, and other key metrics.
• Support all daily operational tasks, including updating processes and providing quality management.

Minimum and/or Preferred Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience as an Operations Analyst or similar role.

EXPERIENCE:

• 2-3 years of experience in billing, accounting, or finance roles, preferably in a professional services environment.
• Must possess the understanding of SOWs and will have the experience in setting up the projects in PSA, preferably in MSD365 and/or Financial Force.
• Understanding of Salesforce is a plus.
• Jira Ticketing knowledge is good to have.
• Strong analytical skills with the ability to interpret complex data and identify insights.
• Demonstrated proficiency in process improvement and project management.
• Excellent communication and interpersonal skills with the ability to interact effectively with stakeholders at all levels.
• Advanced proficiency in Microsoft Excel and other relevant software applications.