This role is a great fit if you enjoy solving problems, optimizing processes, and supporting global teams in delivering high-quality client outcomes. As an Operations Analyst, you’ll play a key role in supporting clients after “go live” by maintaining technical requirements, assisting with reporting frameworks, and ensuring smooth day-to-day operations. You will also help identify inefficiencies, recommend improvements, and contribute to process innovation.

What You’ll Be Doing

- Provide ongoing post–“go live” client support by answering technical and reporting questions. - Assist Client Success Managers (CSMs) with setup, maintenance, and a wide range of back-office operational tasks. - Maintain and enhance client dashboards, including query writing, report frameworks, and data manipulation. - Support QA initiatives by validating data quality, replicating issues, tracking bugs, and liaising with Tech Support as needed. - Recognize process pain points and propose solutions to improve efficiency and accuracy. - Prioritize and manage multiple requests, balancing urgency with business impact. - Ensure clients are receiving maximum value from Synthesio tools by proactively supporting usage and adoption. - Re-route complex client requests to CSMs and other teams when appropriate.

What You’ll Bring

- Strong prioritization and organizational skills, with the ability to manage multiple demands effectively. - Excellent written and oral communication skills in English (fluency required). - Analytical mindset with a focus on process optimization and continuous improvement. - Ability to work independently, without constant supervision. - Proficiency with MS Office Suite; knowledge of data visualization or analytics tools is a plus. - Ability to communicate clearly and confidently about technical product offerings. - Basic knowledge of Python or other coding/scripting languages is desirable. - Strong problem-solving skills and a proactive approach to identifying and addressing issues.

What is in it for me?

- Flexible & Hybrid working - Flexible Benefits platform (e.g.: 7Card, Kindergarten support and many more) - Additional Vacation days (starting 25 days) - Referral & Seniority bonus - Gifts and events on festive days of the year - Bookster - Employee Assistance Program - Rewarding program - Opportunities for professional growth - Online Learning Platform - Productive & collaborative atmosphere - Social and environmental responsibility

Ready to have an impact? Apply now!