Nearshore Sector | IT Infrastructure & Operations Director

We're looking for a strategic and results-driven IT Infrastructure & Operations Director to join our team. Reporting directly to the Chief Information Officer (CIO) and holding a seat on the IT Board, you will serve as a key bridge between high-level business strategy and technical execution. In this role, you will maintain global strategic oversight of modern Cloud Environments while directly managing a multidisciplinary team spanning Network, Systems, Workstations, Telephony, and Onsite IT services, as well as acting as a collaborative partner and governance lead for local IT departments across the EMEA region.

• Maintain global strategic oversight of modern Cloud Environments and bridge the gap between business strategy and technical execution
• Hold a seat on the IT Board to align global infrastructure investments with organizational goals and manage the comprehensive I&O budget using FinOps
• Direct, lead, and mentor multidisciplinary teams covering Systems (Cloud First), Network, Telephony, Workstations, and France Onsite support
• Partner with local IT departments across the EMEA region to harmonize technology stacks, share best practices, and drive unified infrastructure standards
• Drive the migration from legacy infrastructure to automated, software-defined cloud environments (AWS/Azure/GCP) using Infrastructure as Code (IaC)
• Oversee global corporate and cloud networking architectures (SD-WAN, SASE, VPNs) and global unified communications (VoIP/RingCentral)
• Define endpoint management strategy (MDM, Ivanti), provisioning workflows, and standard operating environments for end-users
• Ensure high service availability (target 99.9%+) and manage Incident, Problem, and Change Management protocols following ITIL v4 standards
• Develop, maintain, and test robust Business Continuity and Disaster Recovery (BCDR) plans tailored for cloud and hybrid environments
• Partner with the CISO to embed DevSecOps security principles and ensure strict alignment with GDPR, NIS2, and regional European compliance mandates

• 10+ years of professional experience in IT Infrastructure, with at least 5+ years managing matrixed, international teams (Network, Systems, Helpdesk)
• Deep technical and architectural expertise in cloud platforms such as Azure, AWS, or GCP (Architect-level certifications highly preferred)
• Solid understanding of modern enterprise networking, VoIP telephony systems, and endpoint management/workstation lifecycle management
• Proven track record of managing local and remote teams and collaborating effectively across diverse EMEA regional cultures
• Expert knowledge and practical experience with ITIL v4 and Agile frameworks
• Full professional fluency in English (written and spoken)
• Strong financial acumen with experience in budget control, telecom/hardware procurement, and cloud cost optimization (FinOps)
• Demonstrated ability to drive high team performance, tracking key metrics such as MTTR, CSAT, and infrastructure uptime SLAs

The Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

At , we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B.

We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security.

Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.