About The Role

Join a global customer support team helping users navigate premium subscription services and innovative AI-powered tools. In this role, you'll support customers across a leading social media and technology ecosystem, delivering exceptional service while assisting with account management, subscription inquiries, technical troubleshooting, and product education.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving, technology, and helping users get the most from digital products.

Key Responsibilities

• Provide support to premium subscribers via various communication channels. • Assist customers with account management, subscription changes, billing inquiries, and service-related questions. • Troubleshoot technical issues and guide users through platform features and tools. • Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution. • Educate users on premium features, AI-powered tools, and product capabilities. • Identify recurring customer issues and provide feedback to improve the overall customer experience. • Maintain accurate documentation of customer interactions and resolutions.

Requirements

Key Requirements

• Fluent English (C1 level). • Previous customer service experience. • Strong problem-solving and analytical skills. • Experience with account management and customer support processes. • Comfortable assisting customers with technical issues and digital products. • Interest in technology, AI tools, and online platforms. • Strong communication and customer engagement skills. • Ability to work in a fast-paced environment while maintaining high service quality. • EU work authorization required.

What We Offer

• Full training and onboarding program. • International and multicultural work environment. • Private health and dental insurance after contract signature (subject to eligibility requirements). • Meal allowance card. • Holiday and Christmas allowances paid monthly. • Competitive fixed salary package plus performance-based bonus. • Long-term growth and career development opportunities. • Modern office environment in Lisbon.

Schedule

• 40 hours per week • Rotating shifts • Monday to Sunday • Operating hours between 07:00 and 22:00

Apply

To apply, send your CV to:

[email protected]

Subject: Meta One Customer Support Specialist | English | Lisbon, Portugal