DescriptionAbout the Role:
is looking for a reliable, organized, and patient-focused Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy clinic with virtual front-desk coverage, appointment scheduling, patient inquiries, and administrative support.
This role is ideal for someone with healthcare administrative or front-desk experience who can confidently handle patient calls and inquiries, schedule appointments, provide timely follow-ups, and help maintain smooth daily clinic operations.
The successful candidate will serve as a reliable extension of the clinic's front desk, helping ensure patients receive professional and responsive support while reducing the administrative workload of the in-office team.
Responsibilities may include:
- Answer and manage inbound patient calls and front-desk inquiries
- Handle patient questions and provide accurate information regarding clinic services and appointments
- Schedule and coordinate patient appointments
- Send appointment reminders and follow up with patients as needed
- Assist with patient intake and registration
- Manage patient follow-ups and recalls
- Provide virtual front-desk and administrative backup coverage
- Maintain accurate patient information and documentation in the EMR
- Provide additional administrative support as assigned
Perks:
- Health Maintenance Organization (HMO)*
- Government-mandated benefits*
- 13th month pay*
- Other employee incentives*
- Opportunities for career growth and development
- Fun and supportive working environment
Requirements
- Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Associate, or similar healthcare role
- Experience supporting a US-based healthcare clinic is preferred
- Previous experience handling patient calls, appointment scheduling, and front-desk inquiries
- Strong verbal and written English communication skills
- Excellent customer service and patient communication skills
- Professional, empathetic, and patient when communicating with patients
- Strong attention to detail and organizational skills
- Ability to manage multiple patient requests and administrative tasks
- Experience with EMR/EHR systems is preferred
- Familiarity with Stride EMR is an advantage
- Comfortable using phone systems, Zoom, email, and other computer-based applications
- Able to work independently while maintaining productivity and accountability
