Italian Speaking Customer Service Representative

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between world-class talent and industry-leading global brands. We specialize in facilitating seamless career transitions, ensuring that our partners find the most exceptional professionals for their most critical roles.

Job Overview We are currently seeking a dynamic professional for an Italian Speaking Customer Service Representative position in Greece, representing a global leader in consumer electronics. This role is perfect for those looking for career-defining Italian-speaking jobs that combine high-level technical support with premium customer experience standards within one of the most vibrant Mediterranean hubs.

Key Responsibilities

Deliver expert support to users of high-end consumer electronics through email, live chat, and voice channels. Provide detailed technical guidance to troubleshoot device malfunctions and software configurations. Manage the end-to-end process of hardware repair arrangements, ensuring timely resolution for the customer. Cultivate positive, long-term relationships with brand users by exercising empathy and solution-oriented communication. Maintain high quality and productivity standards while handling multiple customer inquiries simultaneously. Stay updated with the latest technological advancements and product launches within the consumer electronics sphere. Collaborate with internal teams to escalate complex technical issues and provide feedback on product performance.

Requirements

Fluency in Italian Excellent writing skills Good command of English Technically adept Capability of multitasking Native or fluent Italian (spoken and written) Valid EU passport (mandatory)

What We Offer

Competitive Monthly Salary Fully Paid Training Health Insurance Fully Paid Relocation Package (flight, transfer, hotel) Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in 2 Extra Salaries Per Year (13th and 14th salary) And Much More...

Life in Greece Embrace a world-class lifestyle by securing one of our available Greece. Beyond the professional growth, you will enjoy the unmatched Mediterranean climate, historical wonders, and the iconic hospitality that makes Greece a top destination for expatriates. Living in Greece allows you to experience a perfect work-life balance surrounded by beautiful landscapes and a vibrant social scene. Relocating to Greece is made stress-free with our dedicated concierge service, allowing you to focus on enjoying the local cuisine and the high quality of life that Greece offers. Whether you are seeking a change of pace or a career boost, our Italian Speaking Customer Service Representative position in Greece provides the stability and adventure you need to thrive in a beautiful, sunny environment.

How to Apply If you are ready to take the next step in your career and join a dynamic team in a stunning location, please click "Apply Now" to submit your application. We look forward to discussing how your skills match this exciting opportunity with Mercier Consultancy Group.