Italian Speaking Customer Expert

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with world-leading organizations across Europe. We specialize in identifying candidates for high-impact roles, ensuring that both our partners and professionals thrive through strategic career placement.

Job Overview We are currently sourcing candidates for a prestigious Italian Speaking Customer Expert position in Greece, serving a global leader in the Logistics & Supply Chain industry. This role is a vital link in the international delivery network, where you will act as a primary point of contact for complex supply chain inquiries, ensuring excellence in every interaction.

Key Responsibilities

Manage high-volume inbound communications, including calls and emails, for logistics and courier clients. Provide expert guidance on complex package tracking and global supply chain transit statuses. Coordinate resolution strategies for billing discrepancies and shipping documentation errors. Handle claims processing with professional empathy and high attention to detail. Assist customers with technical navigation of digital logistics and supply chain support systems. Maintain detailed back-office records to ensure transparency in the global supply chain process. Act as a brand ambassador, upholding service standards for our prestigious logistics partners.

Requirements

Excellent Italian language skills Very good English language skills Strong communication skills Professional aptitude for problem-solving within the Logistics & Supply Chain sector Proven ability to manage sensitive client issues with emotional intelligence

What We Offer

Competitive Monthly Salary Fully Paid Training Health Insurance Fully Paid Relocation Package (flight, transfer, hotel) Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in 2 Extra Salaries Per Year (13th and 14th salary) And Much More...

Life in Greece Securing one of our many Italian-speaking Greece offers you more than just a career step; it offers a lifestyle upgrade. Greece is renowned for its world-famous Mediterranean climate, rich historical heritage, and vibrant social culture that makes living in Greece an unforgettable experience for international professionals. As you settle into your new home, you will discover the unique appeal of Greece, characterized by its exquisite culinary traditions and high quality of life. Whether you are seeking the urban energy of Athens or the coastal charm found throughout Greece, our relocation experts ensure your transition is seamless, allowing you to focus on your new Italian Speaking Customer Expert position in Greece.

How to Apply If you are ready to advance your career and join the dynamic Logistics & Supply Chain sector, we invite you to take the first step today. Explore our various Greece and click 'Apply Now' to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile and assisting you with your move to the sun-drenched capital.

Warm regards, The Recruitment Team at Mercier Consultancy Group