Overview

Analyzes user requirements and designs solutions to improve system functionality. Collaborates with cross-functional teams to implement and test software applications, troubleshoots issues to maintain optimal performance, and documents processes for user reference. Supports end-users through inquiry resolution, monitors application performance, and recommends efficiency improvements. Coordinates with vendors for software updates and assists in the development and execution of deployment plans.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Information Technology, Computer Science, Data Analytics, Information Systems, Business Intelligence, or a related field preferred.

Experience:

3+ years' experience analyzing and supporting IT applications Experience coordinating with vendors for updates and deployments

Licensure/Certification/Registration: Epic or other technical certification may be required for this position

Other Qualifications: Expertise in software testing, troubleshooting, and performance monitoring Strong user training and support skills

Knowledge of application security and compliance requirements