Reports To:Senior Manager, Strategic EnablementJob Summary

® is looking for an Instructional Designer to join our team and create engaging, effective training materials for our software products. In this role, you'll manage the full training lifecycle, from initial needs analysis to final delivery and evaluation. You'll work with the training team and the subject matter experts (SMEs) to develop a variety of self-paced training resources, including job aids, instructional videos, and interactive simulations.

The incumbent will play a key role in shaping the strategic direction of the Strategic Enablement team by supporting the Senior Manager in identifying specific needs and ensuring we continue to deliver world-class training for both internal and external customers.

Your employment duties as an Instructional Designer will consist of the duties listed below as well as other duties as required by the Company. This list is not to be taken as fixed or exhaustive however, as you will be expected to perform any reasonable employment task assigned by a leader.

Competencies

• Strategic mindset
• Collaboration
• Results orientation
• Communication
• Problem Solving
• Emotional Intelligence

Job Duties

• Design and Development: Develop and implement a comprehensive strategy for instructional content. Design and create a range of learning materials, including e-learning modules, video tutorials, technical manuals, and quick-reference guides.
• Needs Analysis: Collaborate with SMEs and stakeholders to identify training needs and gaps. Translate complex technical information and business processes into clear, concise, and engaging learning content.
• Content Creation: Author and edit a variety of training materials, ensuring they're accurate and up-to-date. This includes writing scripts, storyboarding videos, and designing interactive exercises.
• Project Management: Manage multiple instructional design projects simultaneously, from conception to completion. Ensure all training materials are delivered on time and within scope.
• Evaluation and Improvement: Use feedback and data to evaluate the effectiveness of training programs. Continuously iterate and improve existing content to enhance the learning experience.

Job Requirements

• Education in a related field is preferred.
• Instructional Design Experience: Proven experience as an instructional designer, preferably in a software or technology-focused environment. A strong portfolio demonstrating a variety of instructional materials is a plus.
• Technical Proficiency: Proficiency with standard video and graphic editing tools, rapid e-learning authoring software, and productivity tools like Microsoft office and Google suites. Comfortable with AI usage for tasks such as content generation and research.
• Understanding of Learning Theory: A solid understanding of adult learning theory and instructional design models (e.g., ADDIE, SAM).
• Teamwork and Communication: Excellent communication skills with the ability to be consultative and build strong relationships with SMEs, stakeholders, and team members. You must be a team player who can collaborate effectively to achieve project goals.
• Attention to Detail: Exceptional writing, editing, and proofreading skills. A meticulous eye for detail and an ability to maintain accuracy in technical content.

Work Conditions

• Operation of desktop computer and peripherals with possibility of extended periods of sitting
• Flexible hours may occasionally include nights, weekends, and/or holidays
• Working in a busy office environment with frequent interruptions

® strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

® is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If accommodation is needed, please indicate by answering yes to the corresponding application question.