Inside Sales Support Specialist

Inside Sales Support Specialist

West Coast Based | Reports to Head of Sales | Regional Scope

Build. Lead. Transform.

If you thrive on responsiveness, accountability, and disciplined execution, this role is for you.

is hiring an Inside Sales Support Specialist to own the RFQ-to-order sales cycle for a portfolio of small-to-mid-sized accounts and to support day-to-day activity on Key Accounts. Reporting to the Head of Sales, with daily direction and prioritization from the Regional Sales Director, you will drive pipeline velocity through disciplined follow-up, convert quotes to orders, and grow wallet share within our existing customer base across CNC machining, injection molding, additive manufacturing, and sheet metal fabrication programs.

Why This Role Matters

Our sales pipeline is the engine that fuels growth. As Inside Sales Support Specialist, you will:

✔ Own the RFQ-to-order sales cycle for assigned accounts

✔ Drive quote-to-order conversion and re-order growth

✔ Grow wallet share within the existing customer base

✔ Support Key Account initiatives and strategic planning

✔ Maintain disciplined CRM management and forecasting

What You'll Do

Pipeline & Quote Management

• Own the sales cycle end-to-end: RFQ intake, quoting, follow-up, order conversion, and re-orders
• Track opportunities by stage — Quote Request, Quote Submitted, Quote Issued, Order Conversion, Re-Order, and Quote Revision
• Partner with Program Management to deliver accurate, on-time quotes for new and repeat business
• Monitor quote aging and lead times; flag stalled opportunities and drive actions to improve close rates
• Maintain accurate pipeline visibility and forecasting in the CRM

Customer Growth & Relationship Management

• Proactively reach out on upcoming projects, forecasted demand, and re-order opportunities
• Follow up on open quotes and gather the specs, drawings, and DFM feedback needed to advance them
• Re-engage dormant accounts to win back lapsed business

Strategic Account Support

• Partner with the Director of Sales on Key Account initiatives, account reviews, and growth planning
• Surface customer insights, market intelligence, and competitive activity to inform account strategy

CRM & Process Discipline

• Keep customer interactions, quotes, and pipeline data current and accurate in the CRM (HubSpot)
• Use CRM data to prioritize opportunities and sharpen sales effectiveness
• Act as a proactive problem-solver for customers and internal stakeholders — Program Management, Engineering, and Operations — resolving issues with urgency and clear communication

What We're Looking For

• 3+ years in Inside Sales, Account Management, or Business Development
• Proven track record managing a sales pipeline and driving quote-to-order conversion in a fast-paced, high-volume environment
• Strong customer relationship, communication, and organizational skills
• Proficiency with CRM systems and Microsoft Office
• Self-motivated, highly organized, and results oriented

Preferred

• Experience in contract manufacturing — CNC machining, injection molding, additive manufacturing, sheet metal fabrication, or industrial services
• Familiarity with HubSpot, RFQ management, and processes in a manufacturing environment

Key Performance Indicators

• Quote-to-Order Conversion Rate
• Pipeline Growth & Progression
• Revenue Growth Within Assigned Accounts
• Wallet Share Expansion
• Customer Retention & Reactivation
• Re-Order Revenue Growth
• Quote Turnaround Time
• CRM Compliance & Data Accuracy

Why You'll Love It Here

• Direct collaboration with Sales leadership
• Real ownership — your work drives revenue growth
• High-growth, dynamic organization
• Fast-paced, high-volume environment
• Strong culture of accountability and collaboration
• Flexible work environment
• Competitive compensation
• 401K Employer match
• Excellent health and wellness benefits
• Generous Paid Time Off - Recharge with ample PTO, including vacation days, sick leave, and holidays

Celebrate Your Strengths!

We believe that understanding your natural behavioral style helps ensure success for both you and . As part of our application process, we invite you to complete a quick, six‑minute Behavioral Assessment. This brief assessment highlights your unique strengths and how they align with our role requirements—providing valuable insights to spark great conversations about your fit, growth, and development here at . Please click the link below to begin the assessment:

Assessment Link

About

is a global leader in on-demand manufacturing with over 25 years of experience. We deliver advanced manufacturing solutions including metal & plastic 3D printing, CNC machining, injection molding, and casting patterns.

With facilities across the US and Europe and more than 4,000 customers worldwide, we serve industries including aerospace, defense, automotive, medical, energy, and industrial equipment.

Our team of application engineers and project managers average 10+ years of experience — ensuring customers receive expert guidance from prototype to production.

is ISO 9001 certified and ITAR registered, and we are continuously expanding our quality capabilities to support regulated industries.

#InsideSales #SalesSupport #AccountManagement #ManufacturingSales #CRM #HubSpot