This is a critical role that requires a deep understanding of local labour regulations and the ability to effectively navigate HR issues. The ideal candidate will possess strong analytical, communication, and problem-solving skills, along with a proven track record in partnering with business leaders to drive HR initiatives.

• Collaborate with senior leaders and managers to understand business objectives and align HR strategies and initiatives accordingly.
• Act as a trusted advisor to business stakeholders, providing expert guidance on HR matters and helping to drive organizational effectiveness.
• Proactively identify HR trends, issues, and opportunities to anticipate and address potential challenges or risks.

• Will be a key stakeholder in creating and maintaining a culture of great employee experience
• Help support and drive engagement initiatives.
• Helping to build a best-in-class remote BPO where our team members are at the centre of everything we do

• Ensure compliance with local labour laws and regulations, providing guidance on employment contracts, working hours, leaves, and other legal requirements.
• Stay up to date on changes in labour legislation and communicate relevant updates to the organization.

• Advise management on an array of topics in accordance with Portuguese labour law.

• Develop, implement, and review HR policies, procedures, and guidelines in alignment with local labour laws and best practices.
• Educate employees and managers on HR policies, ensuring awareness and adherence to established guidelines.
• Conduct regular audits to ensure policy compliance and identify areas for improvement.

Employee Relations and Conflict Resolution:

• Provide guidance and support on employee relations matters, including conflict resolution and workplace investigations.
• Investigate and address employee complaints or concerns in a timely and fair manner, following company protocols and local labour laws.
• Mediate disputes and facilitate effective communication between employees and managers.

• Analyze HR metrics and data to identify trends, patterns, and areas for improvement.
• Prepare and present HR reports to management, providing insights and recommendations to drive informed decision-making.

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).

• Extensive experience as an HR Business Partner or HR Generalist, with a focus on Portuguese labour law and corrective action processes.
• Strong knowledge of Portuguese labour legislation, employment contracts, disciplinary procedures, and workplace compliance requirements.
• Proven experience in developing and implementing HR policies and procedures.
• Excellent interpersonal and communication skills, with the ability to build effective relationships with stakeholders at all levels.
• Analytical mindset with the ability to use data to drive insights and support decision-making.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Fluency in English is essential.