OverviewLocation: Braga, Portugal (Hybrid) Schedule: Monday – Friday, rotational shifts between 07:*******:00 Language: Advanced level of German required What You'll DoAssist customers with inquiries related to meal cards and employee benefit accounts Support users with payments, balances, card usage, and platform access Handle requests via phone, email, or digital channels Accurately document customer interactions in internal systems Provide professional, empathetic, and solution-oriented support Collaborate with internal teams to improve service quality What We're Looking ForStrong communication and customer service skills Ability to solve problems and provide clear solutions Comfortable working with digital systems and CRM tools Organized and able to handle multiple tasks efficiently Team-oriented mindset with a professional attitude toward customers Previous experience in customer support or service roles is a plus Salary & BenefitsBase Salary: €1,055 gross × 14 months Performance Bonus: €80/month × 12 months Meal Allowance: €7.63/day Braga Position Bonus: €20/month × 12 months Welcome Bonus: paid in 12 monthly installments during the first year Additional BenefitsPermanent contract (3-month trial period) Hybrid work model in Braga Health insurance from day 1 (fully covered after 6 months) Paid training for the project Career development opportunities Work Authorization RequirementsCandidates must have valid documentation to work in Portugal, such as: EU ID / EU citizenship Portuguese residence card Manifestação de Interesse Valid Type D work visa with AIMA appointment scheduled + NIF Expired Type D work visa with AIMA appointment already attended + NIF Apply nowand start your career in a global customer experience environment supporting a major employee benefits platform.

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