Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience. • Listen to customers, understand their needs and respond effectively to their enquiries. • Adapt communication and approach to different customer situations and requirements. • Handle customer interactions proactively, aiming to provide helpful and appropriate solutions. • Contribute to a positive company image through high-quality customer service. • Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level • Good theoretical and practical knowledge of IT • Strong interpersonal skills • Proactive approach and ability to make suggestions • Must reside in or around Porto, Portugal • Experience in customer relations is considered an asset

Location: Porto, Portugal

Work model: On site

Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration: €1020 paid in 14 instalments

Perks:

• Private health insurance from day one & meal allowance of €126 per month • Guaranteed productivity bonus of €100 per month for the first three months • Attendance bonus of €9.60 per day • Welcome bonus €150 gross • Employment contract from day one • Paid training • Genuine career development opportunities

Annual leave: 22 days

To apply, please submit your CV in French.