The Field Service Manager owns a defined territory and serves as the subject matter expert (SME) on Peco products, making sure they meet and exceed customer needs. The role analyzes and reports on territory performance, field activity, internal and customer KPIs, and continuous improvement efforts. This position is also responsible for the connections between all facets of our business and the customer including production, FSQA, and sales.

Role and Responsibilities:

The Field Service Manager owns a defined territory and serves as the subject matter expert (SME) on Peco products, making sure they meet and exceed customer needs. The role analyzes and reports on territory performance, field activity, internal and customer KPIs, and continuous improvement efforts. This position is also responsible for the connections between all facets of our business and the customer including production, FSQA, and sales.

Essential Functions:

• Territory management: Oversee assigned McDonald’s distribution centers and the restaurants they serve.
• Customer service support: Drive high customer satisfaction at the owner/operator level for both quality and service.
  • Address concerns and communicate quality issues to the plants.
  • Build and maintain strong relationships with key owner/operators, distribution centers, and McDonald’s corporate contacts, regionally and nationally.
  • Attend and support trade shows, conferences and meetings relative to the territory.
  • Lead and support product-specific trainings for McDonald’s corporate teams and franchisees.
  • Support internal product validations, target cuttings, and new initiatives.
• Reporting and analysis: Produce reports on field service activities, performance metrics, and trends. Analyze data to identify opportunities for improvement and implement corrective actions.
• Continuous improvement: Support initiatives that improve the efficiency and effectiveness of field service operations, such as new technologies or process improvements.
• Budget management: Own and manage the budget set by the Senior Field Service Manager, including travel, equipment, and entertainment expenses.

Qualifications and Education

• Bachelor’s degree in a related field
• Excellent interpersonal and communication skills
• Strong presentation skills
• Proficiency in Microsoft Office applications
• Superior product knowledge
• Team player with leadership skills
• Self-starter who can build and manage their own schedule

Preferred Skills

• Experience in food manufacturing
• Experience within the McDonald’s ecosystem