About the role

Al Ghurair Properties is looking for a Property Executive to support the tenant journey with a focus on lease renewals. You will help keep tenants happy and engaged across our residential portfolio, so they choose to stay with us. You will be the link between tenants, the Leasing team and Operations to make renewals smooth and high-quality.

What you’ll do • Help improve tenant retention and satisfaction across the residential portfolio. • Communicate company policies and procedures clearly to tenants to manage their expectations, including during the renewal process. • Coordinate with the Leasing team (new and renewals), Finance, Legal, Operations and the Contact Center to resolve tenant issues that affect renewal decisions. • Follow up with tenants on concerns raised by Operations, especially when Operations has been unable to reach them despite regular attempts, and encourage corrective action. • Prepare accurate and timely reports for management on tenant living experience and satisfaction. • Identify and suggest improvements that raise customer experience and retention. • Support the Property Manager with day-to-day department activities to maintain high customer satisfaction.

What we’re looking for • Bachelor’s degree or diploma in Engineering, Business Administration or Real Estate Management. • Certified specialized courses in relevant areas of real estate (preferred). • 3+ years in property management, including 1+ years as a Property Executive. • Preferably experience in the Dubai real estate market, both freehold and non-freehold. • Experience with reputed real estate developers or landlords, delivering high customer satisfaction and customer experience scores. • Strong skills in customer service, relationship management, conflict management, effective communication, planning and organizing, decision making, results orientation, teamwork, and attention to detail.

How success is measured • Delivery of property management services in line with department objectives • Time and cost saved through effective coordination • Accurate and timely reports • Improvement opportunities identified, approved and implemented • Excellent customer service

Equal opportunity

Female candidates are strongly encouraged to apply.

How to apply

Apply through LinkedIn with your updated CV.