Job Description

The Executive Lead for Global SMB Engineering is the senior technology executive for ' SMB business worldwide. The role reports to the Global CTO, sits on the CTO's leadership team and is the engineering counterpart to the President of SMB. It carries full accountability for technology strategy, engineering delivery and platform health across a global organization of around 3,500 people.

This role sets the leadership direction for SMB engineering and owns the platforms behind our SMB products, which serve over 6 million merchants.

The role has two priorities: keep delivering the products merchants rely on today, and modernize the platforms behind them for the next decade.

Modernization includes standardizing and simplifying our product estate to remove duplication. It also means moving to API first, cloud native, event driven architecture, setting one standard for how software is built, tested and operated across SMB, and making a step change in developer productivity.

The role partners closely with Product leadership and the business to decide what we build, what we buy, and which technology partners we work with. It leads engineering delivery against those plans and is measured on results against growth, reliability and security targets.

What you'll own

• SMB engineering strategy, with every major investment tied to growth, reliability or security outcomes.
• A global engineering organization of around 3,500 people, including its operating model and the strength of its leadership team.
• Standardizing and simplifying the SMB product estate, and moving it to API first, cloud native, event driven design.
• One standard for SDLC, testing and SRE practice across every SMB team, with developer productivity measured and improved.
• Delivery of the largest SMB programs in modernization, resiliency, performance and cost, with the organization held to its commitments on scope, quality and timelines.
• PCI DSS compliance and data privacy across all SMB platforms, working with Risk and Security on threat modeling and fraud mitigation.
• Build or buy decisions, made together with Product leadership and the business, plus governance and performance management of strategic technology vendors.
• Joint delivery with Product, Operations, Finance and Sales so that engineering work shows up in commercial results.
• A clear point of view on unified commerce, embedded payments and AI in risk and operations, built into the roadmap.
• Hiring, developing and keeping strong engineering leaders, with successors in place for senior roles.
• Representing SMB engineering to the CTO, the President of SMB and the Senior Leadership Team.

What you bring:

• You've led engineering at global scale on large, customer-facing platforms, at or close to the top technology seat.
• You've led large engineering organizations and set their vision, plan and roadmap.
• You have a strong product engineering background and know how to run platforms that customers depend on every day.
• You have a record of delivering complex integrations and APIs, with results you can show on resiliency, security and performance.
• You've owned enterprise and platform architecture, including a large cloud modernization.
• You make sound build or buy calls across development, corporate applications and cloud.
• You've moved a legacy estate onto a modern platform while keeping the business running.
• You turn business goals into technology priorities and make trade-offs in the open.
• You've changed engineering culture at scale.
• You build teams by growing internal talent and hiring leaders others want to work for.

What sets you apart

• You've led engineering through an acquisition, from diligence to post-merger integration.
• You've applied AI and machine learning to fraud and risk, routing or developer productivity.
• You've scaled a platform used by millions of small businesses.
• You have experience in payments, POS or omnichannel commerce.

Leadership Competencies

This leader helps decide where competes and how it wins. The role needs deep business knowledge, a global view and the ability to keep changing as the business and the market change.

• Shape direction. Read change early, challenge assumptions and make the calls that set the company up for what comes next.
• Transform to win. Redesign how work gets done, combining people, AI, automation and systems to make better decisions faster and raise performance.
• Strengthen connection. Build trust through consistency and accountability, rally people around a shared purpose and develop successors.

Global Payment Perks - what we'll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Global employee assistance program.

What makes a Globalpayer

At , we take our Values seriously, and we live them every day. Think like a client, Act like an owner, and Win as one team.

• Caring. Curious. Passionate. We care deeply about our clients' success. We ask, listen and learn – curious to understand first. Our passion drives excellence in everything we set out to do.​
• Accountable. Empowered. Innovative. We take accountability – working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact.
• Connected. Inclusive. Determined. We value personal connections - moving forward together with clarity. We build inclusive and global teams – embracing different perspectives and ideas. It’s always ‘we,’ and never ‘me.’ We're determined to succeed together.

Text Constant The job duties outlined above may be directly, and negatively impacted by a criminal history, which could lead to the withdrawal of a conditional offer. However, all qualified candidates with arrests or convictions will still be considered.Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.
EEOC Statement

is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

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