Location:
Remote (U.S.-based); Eastern time zone strongly preferred

About the & the Role:
The is the cornerstone of Jewish philanthropy and community engagement in Southeast Michigan. We are a community-driven organization committed to meeting the needs of the Jewish people and strengthening Jewish life—locally, in Israel, and around the world.

As the Dynamics 365 CRM Technical Lead, you will own how Dynamics 365 supports JFD’s operations now and into the future. We are a small IT team, so this is a hands-on role: you will set direction and make architecture decisions, then build, administer, and support what you design. This is a fully remote position.

Candidates must be authorized to work in the United States. Visa sponsorship is not available for this position, now or in the future.

Responsibilities:
Platform Ownership

• Serve as primary technical owner of Dynamics 365 CRM and Dataverse, accountable for configuration, customization, security, and system health.

• Design and build tables, forms, views, business rules, and process flows; manage deployments across Dev, UAT, and Production.

• Review and approve system changes, customizations, and integration designs.

• Own system jobs, duplicate detection, and data quality.

Solution Design & Delivery

• Partner with departments to define future-state processes and translate needs into requirements, test plans, and solutions that favor standard platform functionality.

• Lead upgrades, integrations, data migration, UAT, and deployments; evaluate new Microsoft capabilities for business value.

• Build Power Automate flows, Power Apps, and Power BI reports to reduce manual work, using Azure services and AI-assisted tools where appropriate.

Essential Duties

• Educate stakeholders on D365 functionality and promote effective use of standard platform capabilities.

• Evaluate new Dynamics 365 capabilities and Microsoft platform investments to identify opportunities for operational improvement and business value

• Review and approve system changes, customizations, and integration designs.

• Define future-state business processes and solution architectures across D365 applications.

• Partner with business teams to resolve complex process and system challenges.

• Coach and mentor analysts and project team members on solution design principles and D365 best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.

• 5+ years of hands-on experience configuring, administering, and supporting Dynamics 365 Customer Engagement in production.

• Experience leading D365 solution design and implementation, including directing external partners or developers.

• Ability to work independently across multiple roles on a small team: administrator, solution designer, Power Platform developer, analyst, and Tier 2/3 support.

• Strong knowledge of Dataverse, model-driven Power Apps, Power Automate, D365 security, and solution/release management.

• Strong troubleshooting and root cause analysis skills, and the ability to explain technical issues to non-technical users.

Preferred Qualifications:

• Integration experience using APIs, connectors, middleware, or Azure services.

• Microsoft certifications in Dynamics 365 or Power Platform.