We are looking for an experienced and customer-focused DMV Customer Service Representative to handle customer inquiries related to the New York State Department of Motor Vehicles (DMV). The ideal candidate must have prior experience with New York State DMV processes, forms, and requirements and be comfortable assisting customers over the phone.

Key Responsibilities:

• Handle inbound customer service calls and respond to DMV-related inquiries.
• Provide customers with the appropriate DMV forms, documents, and information.
• Guide customers through New York State DMV procedures and requirements.
• Assist with questions regarding vehicle registration, driver's licenses, title transfers, renewals, and other DMV services.
• Explain application requirements and help customers understand the necessary paperwork.
• Maintain accurate customer records and call documentation.
• Provide professional and timely customer support.

Qualifications:

• Previous experience working with the New York State DMV is required.
• Familiarity with NYS DMV forms, procedures, and documentation.
• Previous customer service or call-handling experience.
• Excellent spoken and written English communication skills.
• Patient, professional, and customer-oriented.
• Strong attention to detail and organizational skills.
• Able to explain processes clearly and handle customer concerns professionally.