Director Solutions Consultant

We are seeking a dynamic, high-energy and experienced Solutions Consultant to join our team. The ideal candidate will have a strong background in clinical trials and technology solutions, with a passion for helping clients optimize their recruitment and conduct processes. This role involves working closely with clients and internal cross-functional teams, and you'll be a visible, credible voice in every client conversation you join.

This role suits someone who gets energy from client interaction, learns fast, and enjoys turning complex operational problems into clear, workable solutions.

• Become the product expert. Develop deep, hands-on mastery of the full platform, including its configuration options, workflows, integrations and limits. Be the go-to resource for internal teams and clients.
• Understand client pain points thoroughly. Learn the operational realities of sponsors, CROs and sites: enrollment delays, site burden, screen failure rates, data visibility, and regulatory and IRB constraints. Use that understanding to shape every recommendation.
• Lead discovery and solution design. Run structured discovery sessions, identify requirements (stated and unstated), and design tailored solutions that map platform capabilities to study goals.
• Deliver compelling demos. Build and present customized, story-driven demonstrations that speak directly to each audience, from clinical operations leads to executives.
• Support the sales cycle. Partner with Sales on RFPs, RFIs, sandbox evaluations, proposals and scoping. Serve as the technical and operational authority in pursuits.
• Bridge clients and Product. Bring structured client feedback, market trends and competitive insight back to Product to shape the roadmap.
• Enable handoffs to delivery. Make sure solutions sold are solutions delivered, with clean, well-documented handoffs to Customer Success and implementation teams.
• Build scalable assets. Create demo environments, use-case libraries, solution templates and internal training materials.

• Bachelor's degree in Life Sciences, Information Technology, or a related field.
• Minimum of 3-5 years of experience in a solutions consulting or similar role, preferably in the clinical trials or healthcare technology sector.
• Minimum of 2-3 years of experience working at a sponsor supporting clinical studies
• Strong understanding of clinical trial processes and regulations.
• Excellent communication and presentation skills.
• Ability to translate complex technical concepts into clear, client-friendly language.
• Proven ability to manage multiple projects and meet deadlines.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed.

• Advanced degree in a relevant field.
• Experience with all facets of study startup, enrollment and conduct technologies/vendors used for clinical trials
• Familiarity with regulatory requirements such as FDA, EMA, and ICH guidelines.