Job Title: Digital Assistant

FALA, a leading technology company, announces job opportunities for UAE nationals to work as Digital Assistants within collaborative projects with government entities in Abu Dhabi, focusing on contact centers and digital service support.

Responsibilities: • Receive inquiries from clients and respond professionally through established communication channels. • Provide support and assistance to clients in utilizing digital services and platforms. • Record requests and inquiries and track them using established systems. • Coordinate with specialized teams to address requests and feedback. • Adhere to work policies and information security standards and client service criteria.

Job Details: • Work Location: Abu Dhabi, UAE. • Target Group: UAE nationals. • Monthly Salary: 7,000 AED, paid by FALA. • NAFIS Support: Eligibility for NAFIS program support based on applicable conditions and systems. • Work System: On-site. • Working Hours: 8 hours daily, 5 days a week.

Required Documents: • Updated CV. • Copy of Emirates ID. • Copy of educational certificate.

Interviews:

Interviews will be conducted in-person during the upcoming days at the government entity's headquarters, and shortlisted candidates will be notified of the interview schedule and details via email. Adherence to official dress code is required during the interview.

Skills

Required Skills and Qualifications for Digital Assistant • Applicant must be a UAE national. • Proficiency in Arabic and English, both spoken and written. • Excellent communication skills and the ability to interact with clients professionally. • Proficient in using computers. • Able to learn and use contact center systems. • Effective listening skills and understanding client needs to provide appropriate solutions. • Able to solve problems and handle inquiries and complaints. • Time management skills and ability to manage tasks within a team. • Commitment to professional conduct and workplace ethics while maintaining data confidentiality. • Willingness to work on-site in Abu Dhabi and adhere to specified working hours.