A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.

Essential Duties & Responsibilities

• Manage the daily activities/productivity of their team.
• Develop and coach agents to meet and exceed daily expectations.
• Conduct performance evaluations and inventory reviews with agents as needed.
• Perform initial and on-going trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor performance improvement plans and corrective actions by agent/team
• Perform daily coaching, agent queue reviews, and agent call reviews as needed.
• Regular reviewal and monitoring of agent/team adherence to all departmental KPI’s
• Identify opportunities to initiate and improve department processes.
• Performs other related duties as required.

Knowledge, Skills & Abilities (Minimum Requirements)

• Strong leadership skills
• Self -motivated
• Detail-oriented
• Extensive Creditor/Debt Settlement Knowledge
• Excellent problem-solving skills
• Knowledgeable in Microsoft Excel
• Ability to learn and efficiently utilize various PC databases and software packages.
• Strong problem solving and analytical skills
• Demonstrates strong time management and organizational skills.
• Ability to communicate effectively both verbally and in writing.

Education & Experience (Minimum Requirements)

• Minimum 2 year education is preferred but not required.
• Experience in managing client facing, frontline employees.