Data Portal Specialist - Human Services Program - Remote

• Review incoming cases, assess priority and completeness, and route them to the right team based on program guidelines.
• Coordinate case activity across field operations, case research, data, reporting, quality and program leadership teams.
• Track case status, pending actions, deadlines, and escalate time-sensitive or high-risk cases according to established procedures.
• Research and verify addresses using approved tools and resources.
• Contact sponsors to confirm information, schedule visits, and collect required details.
• Document every contact attempt and outcome objectively, flag conflicting or unverifiable information for follow up.
• Support field teams with assignments, scheduling, routing, and pre-visit preparation.
• Coordinate travel bookings, itineraries, and changes in line with program travel policy.
• Serve as a point of contact for field staff and review field visit notes for timeliness and completeness.
• Enter, upload, and validate case data and documentation into the Portal and other approved secure systems.
• Perform batch uploads, resolve upload errors, and reconcile records across systesms and trackers so they are ready for submission, reporting or invoice support.
• Review case documentation, contact notes, field notes, escalation records, and closure rationale for accuracy, completeness, and consistency.
• Identify missing documentation, duplicates, inconsistent outcomes, and supported conclusions, then coordinate corretions through resolution and maintain audit trails and correction records.
• Protect sensitive participant, program, and Government-related information.
• Participate in required training, briefings, quality review meetings, and staff meetings.
• Perform additional duties as assigned.

Qualifications, Knowledge, Skills, and Abilities:High school diploma or equivalent required.Associate or bachelor’s degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field preferred.Minimum of one year of experience in data entry, quality review, case review, records review, administrative operations, human services support, case management support, compliance support, orsimilar work preferred.

• Strong attention to detail and ability to spot errrors, duplicates, missing information, and conflicting records.
• Ability to triage and prioritize a high volume of cases under tight deadlines.
• Strong phone and written communication skills, including professional contact with members of the public.
• Experience with address verification, records research, or coordinating travel and schedulign for field teams is highly preferred.
• Proficiency with Microsoft Office, especially Excel (sorting, filtering, data cleanup, trackers).
• Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs is highly preferred.
• Ability to maintain confidentiality, professional boundaries, and ethical standards, and to complete required federal, client, and company trainng and background/suitability processing.
• Bilingual English/Spanish is highly preferred.
• Must be authorized to work in the United States.

a LEMOINE company is aGreat Place to Work® Certified company.We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.