Customer Support Manager - Remote based in the US

The Customer Support Manager is responsible for supporting internal business users and teams that rely on IBM i-based applications and services to perform their day-to-day operations. This role serves as a key liaison between business stakeholders and technical teams, helping to resolve issues, analyze data, and improve processes. The position works closely with IT Operations to support critical business systems, identify opportunities for improvement, and recommend modernization initiatives that enhance efficiency and accuracy. While a technical background is beneficial, this is not a software development role. This position primarily provides case-based and operational support rather than phone-based help desk support.