Hello, we’re . 👋

Grants fund nonprofit work, but they also create some of the toughest operational challenges. Every grant brings its own deadlines, spending restrictions, reporting requirements, and commitments, so managing that complexity across fundraising, finance, and HR requires more than spreadsheets.

is the system of record for grants. We bring discovery, applications, award compliance, and grant operations into one platform, giving nonprofits a shared foundation to grow their revenue and impact. More than 6,000 nonprofits rely on , from local community groups to state and county governments, universities, and maybe even your local animal shelter.

We're a cash flow positive, YC-backed company building our next chapter, and we're hiring people who will shape and grow the impact of the nonprofit sector.

About the role:

What you'll do:

• Own the customer relationship
• Own post-sale onboarding, engagement, retention, and expansion across your portfolio of accounts.
• Build personal relationships with customers and craft narratives that help them realize value and uncover new opportunities for deeper impact.
• Nurture and grow accounts through 1:1 interactions, including challenging conversations at the leadership level.Drive retention and account health

• Meet and exceed customer satisfaction, adoption, renewal, and expansion targets.

• Evaluate adoption metrics, budgets, and stakeholder networks to manage account health and surface risk early.

• Serve as a consultative partner to customers, sharing product knowledge and best practices to drive year-over-year renewal and expansion.

• Conduct business reviews, identify opportunities for to better support each customer, and build tailored success plans for your accounts.

• Work across multiple internal and external stakeholders to manage complex annual renewal cycles.

  Partner and advocate
• Co-create engagement strategies with Customer Enablement Managers to scale adoption, retention, and upsell results across the base.
• Serve as the voice of the customer, channeling feedback to revenue and product teams.

What we're looking for:

• Required

• 4+ years in a customer-facing Customer Success or Account Management role at a SaaS company, ideally managing a portfolio of 100-200 accounts.

• Proven relationship-building skills, including managing challenging conversations and building rapport with leadership-level customers.

• Comfort owning annual contract renewal cycles end-to-end.

• Strong written and verbal communication: you can make complex topics simple, over video and in writing.

• Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement.

  Nice to have

• Background in nonprofit development, or experience working with nonprofit customers.

• Experience at an early-stage startup.

• Familiarity with G Suite, Zoom, Slack, Intercom, and HubSpot.

• Experience working remotely.

Compensation & Benefits

For US-based candidates, the target salary range is $80,000–$110,000 USD base + equity. Final compensation is determined based on experience, skillset, scope, interview performance, and geographic location. We're committed to paying competitively and equitably.

Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents). Generous PTO, including parental leave. 401(k). Company laptop and home-office stipend. Bi-annual company retreats.