Customer Service Specialist - Lead Generation

• Customer Service Specialist - Lead Generation and Sales
• Monday-Friday 9am-5pm (EST)
• Home-Based/Remotely (
• Salary $600 (NOT commission based)

Requirements/Skills

• English level - C1, native or near-native speakers
• French level - C1, native or near-native speakers
• Decent Computer/Laptop with fast, stable internet connection and quiet working environment
• Strong phone contact handling skills and active listening
• Experience with cold calling
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with research and maintaining databases
• Proficient in MS Office including Word, Excel, and Outlook
• Strong project and time management skills
• Experience working with Western companies (preferred)

Responsibilities & duties:

• Make outgoing calls to develop new business (cold calling)
• Research, track, maintain and update leads
• Contact prospects to qualify leads
• Direct email marketing to key clients and prospects
• Research and maintain lead generation database
• Conduct customer research
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Callplex Canada Inc. is an outsourcing company based in Montreal, QC, Canada. Our mission is to help businesses grow faster and save money by providing near-native-speaking agents. One of our primary goals is to provide above average salary pay for people in Lebanon by providing remote jobs.