TRIO Lighting Group ist one of the leading specialists in decorative residential lighting. Innovative product ideas, a high degree of flexibility and a consistently customer-focused approach to thinking and acting are the pillars of our success.

For our office in INSERT LOCATION we are looking for a full-time

Customer Service Assistant (m/f/d) France

We have created an exciting role that combines Customer Service, Sales Support and Key Account Management in an international environment. As our Key Account Management Assistant (m/f/d), you will work closely with our Key Account Managers, Sales Managers and international customers, playing a key role in delivering outstanding customer service and ensuring the smooth execution of commercial projects. This highly collaborative position offers a unique 360° view of our business, the opportunity to build strong customer relationships and the chance to make a real impact on our customers' success. What you can look forward to:

• Flexible working: One home office day per week

• Growing environment: Join a company in an exciting growth phase in Lille and help shape it´s future

• Meaningful impact: Your ideas and contributions will help drive the development of the business

• Open culture: Flat hierarchies, short decision-making paths and transparent communication

• International collaboration: Work closely with colleagues across different countries and departments

What waits for you:

• Customer support and handling of inquiries, orders, and complaints

• Preparation of quotations and support of sales activities

• Monitoring delivery schedules and ensuring timely order fulfillment

• Invoicing, dunning procedures, and accounts receivable management

• Maintenance of customer master data as well as preparation of reports and analyses

• Close collaboration with Sales, Logistics, and other cross-functional departments

Your Profile:

• Successfully completed commercial training or a comparable qualification

• Initial professional experience in Customer Service, Sales Support, or Order Management

• Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems

• Strong customer focus and excellent communication skills

• Structured, independent, and solution-oriented working style

• Native French speaker with fluent English skills, both written and spoken

• Team player with a high level of service orientation and attention to detail

We are currently looking for employees (m/f/d) in the following fields: Customer Service Representative France (m/f/d), Customer Support Assistant France (m/f/d), Customer Care Specialist France (m/f/d), Customer Service Coordinator France (m/f/d), Client Services Assistant France (m/f/d), Customer Relations Specialist France (m/f/d)

At TRIO, we stand for passion, innovation and teamwork. We believe that excellent working conditions are just as much a part of our corporate culture as maintaining high standards for our employees. A collaborative and respectful working environment is essential to a positive workplace atmosphere and forms the foundation of our business success.

That is why TRIO values both young talent and the expertise of experienced professionals.

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