We are an online business in the luxury gift market. 80% of our revenue comes from export.

Vos missions

The job will consist of :

• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot…)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons

Vos compétences

Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.

An appreciation of group work, knowing how to manage stress and urgency during peak season.

Understanding of online tools and the internet

Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.

90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.

Avantages

673 Euros per month

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