Job Overview:

We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry.

Responsibilities:

• Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries.
• Handle customer complaints and resolve issues in a professional and efficient manner.
• Maintain and update customer records and shipment tracking information.
• Coordinate with internal teams to ensure customer needs are met
• Follow up with customers to ensure satisfaction and maintain long-term relationships.
• Assist in any administrative tasks related to customer care and shipping operations.

Qualifications:

• Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry
• Strong communication skills, both written and verbal, in English.
• Ability to handle customer inquiries, complaints, and resolve issues efficiently
• Knowledge of shipping procedures and logistics
• Proficient in MS Office applications
• Strong organizational and multitasking skills

Why Join us?

• Work with a globally recognized Dubai-based shipping company
• Opportunity for professional growth and development
• Join a supportive team environment focused on customer satisfaction.

If you are interested, please send your CV to or apply below.