Customer Care Executive

The Gollcher Group represents SkyNet Worldwide Express in Malta, providing courier and online shopping deliveries to Malta

Responsibilities

• Assess customer needs to recommend appropriate services
• Develop a rapport with customers, demonstrating a friendly and helpful attitude
• Familiarize yourself with current information about services available for customers
• Answering customer queries by phone/email
• Assist with general administrative and customer service tasks as required
• Record and update information accurately within the relevant systems

Requirements

• O'level standard of education
• Computer literacy, preferably including ECDL
• Ability to cooperate with and support other members of the team
• Fluency in English is a must
• Currently based in Malta