Conversational AI Consultant Developer

We are looking for a Conversational AI Consultant Developer to support the design and implementation of chatbot and voicebot solutions that automate business processes. The role combines business analysis, conversation flow design, and hands-on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions.Responsibilities

• Gather and analyse business requirements for Conversational AI initiatives
  • Identify automation opportunities with business stakeholders and clients
  • Design chatbot and voicebot conversation flows and user journeys
  • Prepare conversation logic, prompts and process documentation
  • Configure Conversational AI platforms includingKore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabsorZowie
  • Support API integrations between Conversational AI platforms and enterprise systems
  • Configure NLP models, intents, entities and dialogue management
  • Support text to speech and voice automation capabilities
  • Perform functional, NLP and end to end solution testing
  • Identify issues, propose improvements and support successful implementation
  • Work closely with Product Owners, Business Analysts, developers and client stakeholders
  • Prepare solution documentation and implementation artefacts

Requirements

• Commercial experience delivering chatbot, voicebot or Conversational AI projects
  • Practical experience with at least one major Conversational AI platform such asKore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabsorZowie
  • Strong business requirements gathering and process analysis skills
  • Experience designing conversation flows and automation logic
  • Understanding of NLP concepts including intents, entities, training phrases and dialogue management
  • Basic knowledge of APIs and system integrations
  • Experience testing chatbot or automation solutions
  • Strong communication and stakeholder management skills

• Fluent Polish and English Nice to have

• Experience supporting German language projects
  • Experience in customer service or call centre automation
  • Experience with prompt engineering and LLM based conversational AI solutions
  • Microsoft ecosystem experience, particularlyCopilot StudioandPower Platform
  • Consulting or client facing project delivery experience

Benefits

• Fully remote work model
• ​Solid, competitive salary
• Work in a multinational environment on international projects
• Comprehensive healthcare
• Long-term B2B contract with a stable project pipeline