About The Role

We are seeking a proactive and detail-oriented Content & Support Officer to manage both customer support interactions and content-related tasks.

Key Responsibilities

• Provide day-to-day support by assisting with operational processes. • Handle customer inquiries and ensure timely and professional resolution within defined TATs. • Coordinate with relevant teams to gather information, resolve customer concerns, and improve processes. • Perform manual testing of applications, websites, features, and content. • Create, review, and maintain content to ensure accuracy, consistency, and alignment with brand standards. • Document and report testing results, defects, and relevant business activities.

Required Qualification And Skills

• Intermediate, diploma, or equivalent qualification in a relevant field. • Fresh graduates are also encouraged to apply. • Strong communication, analytical, problem-solving, and interpersonal skills. • Proficiency in MS Office and familiarity with documentation and content support tools. • Graphic designing experience or familiarity with design tools is a plus. • Willingness to learn new tools, technologies, and processes.