Design and lead Amazon Connect implementations from discovery to deployment.

Conduct business process reviews, ROI analyses, and architecture planning sessions.

Create solution blueprints for voice, chat, and omnichannel experiences.

Lead technical teams to deliver projects aligned with client and industry best practices.

Collaborate with stakeholders to ensure business and technical alignment.

Mentor developers and support engineers to ensure project success.

Advocate for innovation and cloud adoption within contact center ecosystems.

5+ years designing and implementing cloud-based contact center solutions.

Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services.

Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing.

Excellent communication and client engagement skills.

Experience leading technical delivery teams and enterprise-scale projects.

Certifications: AWS Solution Architect (Associate or Professional).

Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience.

English: Advanced (C1 ideal).