Configuration Management Specialist

We are seeking a Configuration Management Specialist to support a public sector health system's transition to a single provincial Clinical Information System. This role will focus on establishing and operationalizing configuration, role design, access management, and governance capabilities required to support the new system. The ideal candidate will be responsible for understanding current-state workflows and access models, defining future-state configuration and role structures, developing governance and operational processes, identifying gaps and risks, and coordinating implementation activities across partner organizations. Success requires close collaboration with clinical, operational, privacy, technical, cybersecurity, and enterprise service teams to ensure a secure, sustainable, and clinically effective environment.

This position requires someone who can conduct discovery and analysis, develop configuration standards, and support access management to enable the planning, design, standardization, governance, and operational readiness of configuration and access management capabilities. The role encompasses current-state assessments, future-state design, requirements gathering, stakeholder engagement, configuration governance, role and access processes, and operational readiness activities. Key responsibilities include facilitating stakeholder interviews and workshops, analyzing business and clinical requirements, gathering and documenting configuration requirements for devices and applications, monitoring and maintaining operational health of configuration processes across environments, troubleshooting failed activities, developing and maintaining configuration inventories and standards, supporting role definition and access governance, maintaining governance records and decision logs, and coordinating with endpoint, infrastructure, privacy, cybersecurity, application, and operational teams. The selected candidate will also mentor and develop program personnel by sharing relevant skills and expertise in facilitation, processes, and documentation to ensure continuity and long-term program success.

Qualifications

• Bachelor's degree in Computer Science, Business Administration, Health Informatics, or a similar discipline, or an equivalent combination of education and experience
• 5+ years - business analysis experience including requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities, decision records, and developing business analysis documentation supporting large-scale healthcare or enterprise technology initiatives
• 3+ years - supporting the administration, configuration, or implementation of Clinical Information Systems, Electronic Medical Record, or Electronic Health Record solutions within healthcare delivery organizations
• 5+ years - demonstrated experience working with clinical stakeholders, operational leaders, or healthcare organizations
• Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Teams
• 3+ years - experience supporting configuration management, change control, or application administration activities

Nice to Have

• 3+ years - demonstrated experience monitoring and maintaining the operational health of configuration management processes within a large-scale CIS, EHR, or EMR, including alerts, timeouts, system parameters, clinical devices, configuration promotion and propagation across environments, delivery and scheduled jobs, processing queues, failures and exceptions, troubleshooting and remediation, validation of successful processing, and escalation or coordination with technical and vendor teams
• 3+ years - demonstrated experience developing and maintaining configuration inventories, configuration management repositories, or configuration standards
• 2+ years - demonstrated experience supporting access management, role design, user provisioning, or access governance activities
• 2+ years - demonstrated experience implementing or supporting configuration audit controls, monitoring, compliance, or change management processes
• 3+ years - demonstrated experience working with clinical operational workflows and translating business needs into application configuration requirements
• 2+ years - demonstrated experience supporting testing, validation, and operational readiness activities for healthcare applications
• Previous experience working within public sector healthcare systems is an asset
• Verbal and written communication, facilitation, and presentation skills in both French and English