Community Manager

As Community Manager, you will manage the online presence of assigned TDC clients, engaging audiences, responding to enquiries, monitoring brand reputation, and turning community interactions into business opportunities. You will use AI tools responsibly to improve the speed and quality of your work, while keeping everything human, accurate, and on-brand.Key Responsibilities Community Strategy

• Develop and implement community growth and engagement strategies in collaboration with the Digital Marketing Strategist.
• Identify opportunities to grow community size and deepen audience engagement for each assigned client.

Community Engagement

• Manage comments, DMs, mentions, and reviews across client social media accounts.
• Respond promptly and professionally in each client's brand voice.
• Build genuine relationships with followers, customers, and prospects.
• Escalate sensitive issues or reputation risks before taking any public-facing action.

Content Publishing

• Schedule and publish curated content across assigned client accounts.
• Optimise captions, hashtags, and posting times.
• Ensure all content goes out accurately and on time.

Community Growth

• Drive meaningful conversations and audience participation.
• Support campaigns, events, and product launches.
• Identify potential leads from online interactions and route them to the CRM or sales team.

Brand Reputation

• Monitor brand mentions and audience sentiment across all assigned accounts.
• Report emerging issues or trends promptly.
• Maintain a consistent, professional brand voice at all times.

Analytics and Reporting

• Prepare weekly and monthly performance reports covering engagement, growth, response time, and recommendations.

AI-Assisted Productivity

Use AI tools (ChatGPT, Copilot, Gemini, etc.) to draft captions, generate response suggestions, summarise reports, and research trends. All AI-generated output must be reviewed and edited before publication.

Client Account Structure