Job Description

This is a remote position.

Position Summary

The Clinical Implementation Specialist is responsible for providing external business clients with technical support with the implementation of their application software, software solutions, and hardware. The Clinical Implementation Specialist is also responsible for providing softwareconfiguration against defined user requirements and specifications.The Implementation Specialist works in partnership with the development team to ensure all application software and software solutions are implemented to meet businessclientand project expectations.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to the following:

Work directly with clients as a clinical expert and an essential member of the project team

Apply clinical knowledge and expertise to guide clients in the necessary system clinical workflow to satisfy and possibly exceed current requirements

Use knowledge of clinical standards to recommend appropriate system set-up to clients

Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions

Resolve identified issues requiring changes to implemented software applications and solutions

Develop scripts (test cases) for newly implemented software applications and solutions

Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents

Work closely with engineering resources to define requirements for product changes

Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date

Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams

Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation

Test and troubleshoot final system implementations

Provide training and end-user support during and after the implementation process

Other duties and/or projects as assigned

Requirements

Minimum Qualifications

Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others.
Bachelor’s degree that supports clinical expertise
5 years professional work experience in a behavioral healthcare environment, including in-depth experience using an EHR platform
Strong working knowledge of Information Technology, software solutions, and software management systems
Ability to travel up to 25% as needed

Preferred Qualifications

Master's degree in a Clinical Profession

Knowledge, Skills, and Abilities

Demonstrated ability to use effective and results-oriented problem solving and critical thinking skills; strong troubleshooting ability
Demonstrated ability to use strong analytical skills
Effective interpersonal and people skills
Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under
pressure
Ability to anticipate issues and risk and work proactively to develop alternatives to meet project goals and objectives
Strong and effective communication skills (verbal and written)
Pays very close attention to detail
Ability to work independently and within a team environment

Benefits Fully Remote Workforce

As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

Employee Recognition

Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.

Financial Incentives

Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Salary: $85,000 - $100,000

Clinical Implementation Specialist

Job Description

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