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Clinical Coordination Center Intake Clerk

Position information

Title: Clinical Coordination Center Intake Clerk
Facility: Fidelity Health Care
Job Reports to: Manager, Patient Care Coordination

Mission, Vision, and Values

The Mission

We Care. We Teach. We Innovate. We Serve

The Vision

To inspire better health

The Values

IntegrityCompassion

Authenticity
Respect

ExcellencePosition SummaryGeneral Summary/Responsibilities:

The Clinical Coordination Center Intake Clerk provides administrative support for patient care area. These duties include flexibility by 100% remote from home using Home Care Home Base System, data entry of referral information, benefit verification, initial authorization of services, initial patient contact, and other duties as assigned.

QualificationsEducation

Minimum Level of Education Required: High School completion / GED

Additional requirements:

 Type of degree: Associate’s degree preferred
 Area of study or major: N/A
 Preferred educational qualifications: N/A
 Position specific testing requirement: N/A

Licensure/Certification/Registration N/AExperience

Minimum Level of Experience Required: No prior job-related work experience
Prior job title or occupational experience: N/A
Prior specific functional responsibilities: N/A
Preferred experience: Medical terminology with three years’ experience preferred. Demonstrated competency of standard medical terminology.

Other experience requirements: N/AKnowledge/Skills

 Basic computer knowledge. Must have demonstrated working knowledge with Windows 98, Microsoft Word, and Excel.
 Demonstrated competency of standard medical terminology.
 Ability to resolve ongoing intake staffing concerns with critical thinking abilities.
 Typing proficiency of a minimum of 35 words per minute.
 Strong organizational skills as well as excellent verbal communication skills.

 Strong customer service skills.

 Ability to be flexible, creative and proactive with staff and customer needs.