JOB DESCRIPTION:Clinical Associate CRM
About

is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at

At , you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Main Purpose Of the Role

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services

before, during, and after a transaction to maintain and improve the organization's customer relationships.

Main Responsibilities

• Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).

• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.

• Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.

Qualifications

• Education: Engineers or bachelor's degree in fields related to Nursing, Biomedical Engineering, Bionics, Mechatronics, or the Healthcare sector.
• Experience: 1 year.
• Preferred qualifications: Valid driver's license (company vehicle provided), valid visa and passport for training programs.
• Schedule flexibility and availability required.

Apply Now

Follow your career aspirations to for diverse opportunities with a company that can help you build your future and live your best life. is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Support ServicesDIVISION:CRM Cardiac Rhythm ManagementLOCATION:Mexico : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Not specifiedMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Not Applicable