Client Success Manager

About

is building the future of hiring by helping companies scale their teams through AI-powered recruitment and a global talent network.

We partner with fast-growing startups and established businesses across industries to help them hire exceptional remote talent in sales, customer success, marketing, operations, engineering, finance, and more. Our platform combines AI with human expertise to streamline hiring while delivering a high-quality experience for both clients and candidates.

About the role

We're looking for an organised, commercially minded Customer Success / Account Manager to manage a portfolio of client accounts and ensure an exceptional client experience from onboarding through ongoing account management.

This is a fast-paced, fully remote role requiring someone who can confidently manage client relationships, resolve issues professionally, and coordinate across multiple internal teams to keep client accounts operating smoothly.

Key Responsibilities

• Act as the primary point of contact for a portfolio of enterprise client accounts.
• Manage day-to-day client relationships, requests, and ongoing communications.
• Handle escalations and disputes (notice periods, conduct issues, client concerns) with sound judgement and professionalism.
• Manage client communication regarding billing, service delivery, account performance, and operational updates.
• Coordinate closely with Payroll, Talent Success, Recruitment, and Operations teams.
• Proactively monitor client health, identifying risks before they become larger issues.
• Build trusted client relationships so potential issues are surfaced early and resolved quickly.
• Ensure an excellent customer experience while balancing client and internal business needs.

Please note: If you are not selected for this internal opportunity, we may consider your profile for suitable opportunities with our clients through our talent pool.

Requirements

• 2+ years of Customer Success, Account Management, Client Success, Customer Experience, or Account Executive experience
• Excellent written and verbal English communication skills
• Experience managing multiple client accounts simultaneously
• Strong stakeholder management and relationship-building abilities
• Comfortable handling difficult conversations and resolving escalations professionally
• Experienced handling 20+ client accounts
• Highly organised with excellent attention to detail
• Able to work independently in a fast-paced remote environment
• Strong commercial awareness and problem-solving skills

Nice-to-Haves

• Previous experience within a recruitment, staffing, or talent solutions business
• Experience working with enterprise or B2B clients
• Familiarity with CRM systems (HubSpot, Salesforce, or similar)
• Experience collaborating with payroll or operational teams

Benefits🌍 Fully remote work from anywhere 🌴 Flexible paid time off

💻 Work with a global, high-performing team

📈 Fast career progression with opportunities to grow as the company scales

🚀 High ownership and autonomy—you'll make a real impact from day one

🤝 Collaborative startup environment where your ideas are encouraged

🧠 Exposure to AI, recruitment technology, and fast-growing startups

💰 Competitive compensation