is seeking a self-motivated, results-driven Client Experience & Operations Lead to join our team. This contract role is designed for autonomous professionals who thrive in a self-directed environment and take full ownership of client workflows.

In this role, you will manage end-to-end guest logistics, oversee vendor communications, and serve as an operational lead for custom hospitality and travel arrangements. If you possess high initiative, strong problem-solving skills, and want the freedom of a remote, flexible contract opportunity, this position offers an ideal platform to leverage your skills.

Applicant Requirement: This is a US-based independent contract position. Applicants must currently reside and be authorized to operate in the United States.

Key Responsibilities

• Account & Workflow Ownership: Manage client accounts independently, taking full responsibility for processing travel specifications, itinerary development, and CRM data accuracy.
• Proactive Vendor Relations: Communicate directly with resort leads, hotel managers, and transport providers to confirm logistics, secure client preferences, and build reliable supplier networks.
• Problem Resolution: Act as the primary point of contact for client inquiries, using critical thinking and swift decision-making to resolve scheduling changes or travel modifications.
• Itinerary & Quality Control: Draft, review, and issue accurate travel itineraries, verifying booking details and supporting documentation.
• Operational Excellence: Maintain high standards of communication, client care, and administrative precision across all accounts.

Qualifications & RequirementsRequired:

• US Residency: Must currently reside and operate within the United States.
• Self-Motivation & Independence: Proven ability to manage time effectively, prioritize tasks, and deliver high-quality results without direct supervision.
• Technical Skills: Comfort navigating cloud-based platforms, CRM software, email systems, and tools like Google Workspace or Microsoft Office.
• Professional Communication: Excellent written English and a strong telephone demeanor when engaging with enterprise partners and clients.
• Must be at least 18 years of age with a High School Diploma or equivalent.

Preferred:

• Background in virtual assistance, client account management, administrative support, or travel/hospitality logistics.
• Experience operating as an independent contractor or remote professional.

Contract Features & Benefits

• Flexible Schedule: Complete autonomy over your daily routine and work hours.
• Turnkey Systems Access: Full access to internal booking platforms, CRM tools, and operational resources provided—zero startup fees or software costs required.
• Growth Potential: Opportunity to expand and manage higher-volume client accounts.

Equal Opportunity Statement

provides equal opportunity to all independent contractors and applicants regardless of race, color, religion, sex, national origin, age, disability, or protected status.