Job Summary

We are seeking an experienced Citrix L3 Engineer with strong expertise in Citrix Virtual Apps & Desktops (DAAS), Citrix ADC (NetScaler), and AWS Cloud. The ideal candidate will be responsible for L3 support, administration, troubleshooting, optimization, and implementation of Citrix infrastructure hosted on AWS. The role requires deep technical knowledge, incident management skills, and experience in cloud-based VDI environments.

•      Provide L3 support for Citrix Virtual Apps and Desktops (DAAS) environments.
•      Manage and support Citrix Cloud Connectors, StoreFront, Studio, and License Servers.
•      Administer Citrix ADC (NetScaler) including Gateway, Load Balancing, SSL, and Authentication policies.
•      Troubleshoot complex Citrix issues related to user access, application delivery, profile management, and performance.
•      Perform root cause analysis (RCA) for critical incidents and implement preventive measures.
•      Manage Citrix upgrades, patching, migrations, and capacity planning.

AWS Cloud Management

•      Support Citrix workloads hosted on AWS.

•     Manage AWS services including:•     EC2•     VPC•     IAM•     Route 53•     Auto Scaling•     ELB/ALB•     CloudWatch•     EBS•     S3

•      Configure and troubleshoot hybrid cloud connectivity between on-premises and AWS environments.
•      Optimize cloud resources for performance, availability, and cost efficiency.

Infrastructure Management

•      Administer Windows Server environments.
•      Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services.
•      Manage FSLogix, Citrix Profile Management (UPM), and user profiles.
•      Monitor infrastructure health and availability using enterprise monitoring tools.
•      Develop and maintain operational documentation, runbooks, and SOPs.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.