Call Center Representative - Pennsylvania

Health Care Concierge – Associate (Remote, Pennsylvania Only)

We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment.

Requirements

• Pennsylvania resident only

• Must live within a 3-hour driving distance of the Harrisburg Metro Area
  (Required for initial equipment installation; no in-office work - Set up is performed by IT Associate---***The IT Associate will go to your house and set up equipment*****)

• Out-of-state applications will not be considered

• Tentative start date: July 13th

• Bilingual (Spanish)

Schedule

• Full-time
• Monday through Friday
• Day shift
• Fixed schedule
• Remote after equipment installation

This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.

Pay & Growth

• Starting pay: $17.00 per hour

• Monthly performance incentives
• Annual raises based on individual KPIs

Training

• Paid training with mentorship

• Probationary period of 720 hours of active work before paid time off and holiday eligibility

Role Overview

Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.

Responsibilities

• Handle inbound member and provider inquiries

• Handle Outbound member service calls
• Drive First Call Resolution

• Manage inquiries across phone, email, chat, fax, and web

• Accurately document all interactions
• Conduct outbound service calls as needed

• Deliver professional, empathetic customer service

Qualifications

• High school diploma or GED required
• Associate or college degree preferred

• Minimum 2 years of customer service or call center experience

• Strong typing and written communication skills

• Ability to make independent decisions

• Comfortable with Microsoft Office; Excel experience a plus

• Ability to learn complex health plan information

• Commitment to reliability and long-term employment