We are looking for a Business Analyst to join the Identity team, one of the key infrastructure areas of the bank.

The team is responsible for the centralized storage, processing, and quality of customer master data. We maintain a single source of truth about users — validation, normalization, deduplication, and distribution of data across company systems — and provide services to every product team in the bank.

In this role, you will support new product launches — credit, debit, investment, insurance, and others — from the perspective of correct personal data collection, legal consents, and compliance with regulatory requirements. This is a role with a lot of cross-team interaction, where understanding business processes, shaping requirements, and keeping data quality under control at every step of the customer journey matter most.

Challenges that await you:

• Describing and developing the processes for collecting, processing, and using customer personal data
• Supporting new product launches from the data side: which personal data is collected, which legal consents are required, and how regulatory requirements are met
• Collecting and documenting requirements from product teams and Compliance and translating them into changes in our systems
• Building and maintaining business processes for new product launches
• Setting up and developing data quality metrics (DQC) and monitoring them on a regular basis
• Checking that master data is transferred correctly between systems and investigating the root causes of discrepancies and anomalies
• Contributing to the rules for deduplication, merging, identification, and version management
• Analyzing current processes for handling personal data: collection, validation, normalization, deduplication, addresses, and documents
• Preparing documentation and artifacts (BPMN, UML, data flow diagrams)
• Coordinating day-to-day communication between product teams, Compliance, KYC, and Origination

What makes you a great fit:

• 1-2 years of experience as a Business Analyst
• Bachelor's degree in Computer Science, Engineering, Mathematics, Information Systems, or another technical field
• Good understanding of business processes and experience modelling them
• Good SQL knowledge: writing queries, working with joins and aggregations
• Basic Python and an understanding of how databases work
• Ability to work with metrics and monitor the quality of processes
• Attention to detail and the ability to analyze results
• Strong communication skills and experience working across teams
• B2 or higher English level for effective communication with an international team

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Serbia, Georgia or Mexico— with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave