About Us

voco Dubai Monaco, The Heart of Europe is a premium lifestyle adult only party hotel under IHG Hotels & Resorts located on the World Islands Dubai, offering a vibrant dining experience driven by quality, consistency, and creativity. Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels. Job Summary

The Boat/Lobby Hostess is responsible for delivering a warm, attentive, and personalized guest experience throughout boat journeys, transfers, excursions, and private experiences. The role combines exceptional hospitality with strong attention to safety, presentation, and service standards, ensuring every guest feels welcomed, comfortable, and well cared for from boarding to disembarkation.

The Boat Hostess acts as a key ambassador of the resort, creating memorable experiences through engaging service, local knowledge, attention to detail, and proactive guest assistance while maintaining a clean, safe, and welcoming boat environment.

Key Responsibilities • Welcome and assist guests warmly during boarding, ensuring a smooth, professional, and memorable arrival experience. • Provide attentive and personalized service throughout the boat journey, anticipating guest needs and responding promptly to requests. • Assist guests with boarding and disembarkation, luggage, personal belongings, seating, and general comfort. • Provide guests with information about the resort, destinations, excursions, facilities, and activities as appropriate. • Serve and present refreshments, beverages, snacks, and other amenities in accordance with established service standards. • Maintain high standards of cleanliness, presentation, and organization throughout the boat, including guest seating, service areas, and amenities. • Ensure all guest amenities, refreshments, service equipment, and supplies are prepared and available before departure. • Support the Boat Captain and relevant operational teams with smooth and efficient boat operations while remaining focused on the guest experience. • Follow all established safety, emergency, maritime, and resort procedures and assist guests during safety briefings and emergency situations. • Remain alert to potential hazards and immediately report any safety concerns, equipment issues, or maintenance requirements. • Assist with the safe movement and handling of guest luggage and belongings, ensuring items are handled with care. • Deliver personalized service to VIPs, repeat guests, families, couples, and guests celebrating special occasions. • Support private charters, excursions, transfers, weddings, and other special guest experiences as required. • Monitor guest comfort throughout the journey, including seating, temperature, refreshments, and overall environment. • Respond professionally to guest questions, requests, concerns, or complaints and seek appropriate assistance when required. • Coordinate closely with Front Office, Concierge, Guest Relations, Recreation, F&B, Housekeeping, Security, and Marine Operations to ensure seamless guest experiences. • Maintain accurate records of relevant guest requests, special arrangements, incidents, lost and found items, and operational information. • Ensure all service equipment, glassware, crockery, amenities, and supplies are handled correctly and stored appropriately. • Support the preparation and turnaround of the boat between trips, ensuring it is clean, stocked, organized, and ready for the next journey. • Follow appropriate hygiene, food safety, health and safety, and chemical-handling procedures where applicable. • Maintain a professional appearance, excellent grooming, and confident, welcoming body language at all times. • Protect guest privacy and confidentiality and handle personal belongings and guest information with discretion. • Assist during busy operational periods and remain flexible to changing schedules, weather conditions, guest requirements, and operational priorities. • Promote a positive, fun, and relaxed atmosphere while maintaining professional hospitality standards. • Report incidents, accidents, guest feedback, equipment defects, or operational concerns promptly to the relevant supervisor or manager. • Actively contribute to a culture of teamwork, service excellence, and continuous improvement. • Perform any other reasonable duties as assigned by the management team in support of hotel and marine operations.

Requirements & Qualifications • Previous experience as a Boat Hostess, Hostess, Guest Relations, F&B, Cruise, Yacht, Marine Hospitality, or similar guest-facing role is preferred. • Previous experience in a luxury hotel, resort, yacht, cruise, beach club, or lifestyle hospitality environment is an advantage. • Excellent communication and interpersonal skills with a naturally warm and engaging personality. • Strong guest service orientation with the ability to anticipate needs and create personalized experiences. • Good knowledge of hospitality service standards, food and beverage service, and guest care. • Basic understanding of boat, marine, health and safety, and emergency procedures. • Comfortable working outdoors and in varying weather and marine conditions. • Physically fit and able to assist with luggage, boarding, and other operational requirements. • Ability to remain calm, professional, and composed in unexpected or emergency situations. • Strong teamwork skills and the ability to coordinate effectively with different operational departments. • Good organizational skills with strong attention to detail. • Fluent or strong working knowledge of English; additional languages are an advantage. • Flexible to work shifts, weekends, public holidays, early mornings, evenings, and according to boat schedules. • Professional grooming and presentation appropriate for a luxury resort environment. • Positive, energetic, confident, and service-minded personality.

Core Competencies • Exceptional Guest Service • Warmth & Hospitality • Communication & Interpersonal Skills • Guest Engagement & Personalization • Attention to Detail • Safety Awareness • Marine & Operational Awareness • Food & Beverage Service • Teamwork & Collaboration • Organization & Time Management • Problem Solving • Professional Grooming & Presentation • Adaptability & Flexibility • Composure Under Pressure • Reliability & Accountability • Discretion & Guest Privacy • Positive Energy & Initiative • Service Excellence • IHG Hotels & Resorts Brand Standards

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Note: voco Dubai Monaco, The Heart of Europe is located on the World Islands Dubai and involves a 30-minute daily boat ride from & to Dubai city & island.