Worker Type:EmployeeAt , our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSIONJob Description:

The Associate Technical Delivery Manager (ATDM) is a key member of the Diamond of Success team. The ATDM will work on the Technical Delivery Management team with our clients to develop a deep understanding of their business and how that business drives their technology needs. Empowered with that understanding, the ATDM will provide assistance to ensure our clients have an exceptional experience with the technology solutions we provide.

The ATDM is an individual possessing the desire to enhance their technical knowledge, provide assistance to bring efficiencies and improvements to disparate processes and systems, learn to lead though influence and manage competing priorities, become an impeccable communicator that is effectively adapt to their audiences, and become an advocate for the client.

About the role and what you’ll be doing:

Your primary role will be to support the Technical Delivery Management team, while also developing towards moving into the Technical Delivery Manager role by assisting the team with;

• Following up with internal ITSM teams to ensure tasks are completed within defined service levels,
• Tracking & reporting service level exceptions and issues,
• Assembling & updating account level run books & documentation,
• Assembling presentations, reports, and updates for client facing meetings,
• Attending and participating in internal and external client meetings as needed,
• Completing learning & trainingaccording to defined TDM roledevelopment plan.

Required Qualifications:

• Demonstrable troubleshooting and investigative skills.

• In possession of a strong sense of ownership and accountability.

• Client and task focused.

• The ability to manage, with some direction, competing priorities from a variety of stakeholders.

• An adept communicator who can interact with audiences of varying skill sets and experiences.

Preferred Qualifications:

• 1-4 years’ experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.

• Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).

• Deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.

• Exceptional troubleshooting and investigative skills.

• The ability to manage, independently, competing priorities from a variety of stakeholders.

• Demonstrate an understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.

• Working towards industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).

Why ?

is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want to be the place where you can do great things.

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email .

Primary Location City/State:Homebased - Downers Grove, IL - Finley, IllinoisAdditional Locations (if applicable):

is an Equal Employment Opportunity Employer. provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.