Application Support / Operations Engineer

Job Family:IT Architecture/CloudTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:

• Provide Tier 2 and Tier 3 application support for mission-critical applications.
• Support incident management, problem management, and change implementation activities.
• Monitor application health, availability, and performance.
• Coordinate deployment support activities with development and cloud engineering teams.
• Document root causes, operational procedures, and support processes.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with . Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree from an accredited university.
• US Citizenship is contractually required.
• Minimum of FIVE (5)+ years of overall work experience.
• Experience with application support or production operations experience.
• Experience supporting enterprise applications in cloud environments.
• Knowledge of incident management and troubleshooting methodologies.
• Experience with monitoring and ticket management systems.

What Would Be Nice To Have:

• ITIL Foundation Certification.
• Experience supporting AWS-hosted applications.
• Experience with ServiceNow.
• Basic scripting and automation experience.
• Familiarity with DevSecOps and CI/CD pipelines.

The annual salary range for this position is $70,000.00-$116,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care annual membership
• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About

is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of and will not be obligated to pay a placement fee.