Who We Are:

Customer experience is the key to growth, but other customer experience management platforms ignore that customer-facing teams often hold that key. They’re the people who can take feedback from customers and take immediate action to create change.

At , we believe great experiences start with clarity and recognition. That’s why we built a platform focused on uncovering powerful insights, taking action, and motivating teams to deliver their best.

Trusted by over 1,000 service businesses and backed by top investors, is on a mission to grow people-powered businesses everywhere.

is an AI-powered customer experience platform built for multi-location service businesses. It captures real-time customer sentiment and proactively turns that into actions that grow reputation and attracts and retains customers.

What differentiates ?

• Real-time, actionable insights through AI
• • Instantly analyzes customer sentiment (surveys, reviews and more) to provide actionable insights to all levels of the organization.
  • Identify issues and fix them immediately. Instantaneously reward positive behavior.
• Built for multi-location, service businesses, not data analysts
• • Real-time, actionable insights for everyone: from the head office to the branch to the individual customer-facing employees.
  • Manage customer feedback and reviews to reduce churn, improve reviews and grow referrals.
• Designed to deliver growth through exceptional customer experiences
• • Insights and action from AI. An unparalleled customer success team to help you drive culture change.
  • More than spreadsheets and reports - actions to improve customer experience and drive culture change at the point of service delivery.

Benefits

• Free optional health insurance through Southern Cross
• Accrue up to 4 weeks annual leave - plus an 5 extra "Nice Days" per year
• Flexible, remote work environment
• 8 Weeks Paid Parental Leave
• Yearly Learning and Development reimbursement stipend

Cultural Pillars

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Lot’s of people ask about the culture at . There are three non-negotiables to what we call “living in the purple”:

• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

What You'll Do

We are looking for a relentless, results-oriented Account Executive with a pure hunter mentality. At this stage of our growth, we need builders: sales professionals who do not wait for inbound leads to hit their inbox. You will be on the front lines of our revenue engine, breaking into net-new mid-market and enterprise accounts, navigating complex stakeholder environments, and driving deals from initial cold outreach to closed-won. If you thrive in a fast-paced, high-velocity SaaS environment and love the thrill of the chase, wants to win with you.

• Aggressive Outbounding: Take absolute ownership of your territory by executing highly targeted, multi-channel account-based sales strategies (cold calling, email, social selling) to break into target accounts.
• Full-Cycle Execution: Manage the entire sales cycle—from self-sourcing the initial meeting and running deep-dive discovery, to delivering tailored product demos, navigating procurement, and negotiating complex commercial terms.
• Pipeline Generation: Generate 50%+ of your own pipeline. You will partner with our SDR and Marketing teams, but you are ultimately responsible for ensuring your funnel is full.
• Executive Engagement: Build consensus and sell directly to C-suite and VP-level decision-makers (CXOs, VP of Operations, VP of Customer Success) by demonstrating deep business acumen and ROI.
• CRM Excellence: Maintain meticulous forecasting and detailed account records in our CRM to ensure predictable revenue tracking.

Who You Are

• Experience: 4+ years of quota-carrying B2B SaaS sales experience, specifically targeting mid-market and enterprise accounts.
• The Hunter DNA: You have a documented, proven track record of consistently exceeding quotas driven largely by outbound, self-sourced pipeline. You are resilient, autonomous, and embrace rejection as a step toward a win.
• Sales Methodology: Formal training and practical experience leveraging established sales methodologies (e.g., MEDDPICC, Challenger, Command of the Message) to drive predictable deal execution.
• Adaptability: You operate effectively in the grey. As a growing SaaS company, our processes evolve rapidly; you must be comfortable pivoting and helping to build the playbook, not just following it.
• Business Acumen: You possess exceptional active listening skills, ask provocative questions, and can effortlessly tie technical software capabilities to high-level strategic business objectives.

Studies have shown that, while men will typically apply to a role when they have 60% of listed qualifications, women and marginalized communities tend to only apply when they meet 100% of the listed qualifications. Upholding marginalized communities is central to our core at , so we encourage you to apply, even if you don't meet 100% of listed criteria.